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Emerging Roles for Non-Clinical Workers in the Medical Home Team

Thursday, May 28, 2009
1:00 pm - 2:30 pm (Eastern)
12:00 pm - 1:30 pm (Central)
11:00 am - 12:30 pm (Mountain)
10:00 am - 11:30 am (Pacific)


Jeffrey Brenner, MD
Medical Director, Camden Coalition of Healthcare Providers, Department of Family Medicine, Robert Wood Johnson Medical School, Camden, NJ

Sherry E. Gray
Director, Rural and Urban Access to Health (RUAH), St. Vincent Health, Indianapolis, IN

Paul J. Kaye, MD
Chief Medical Officer, Hudson River HealthCare, Co chair, Medical Home Task Force, National Association of Community Health Centers, Peekskill, NY

Melinda K. Abrams, MS
Assistant Vice President and Director, Patient-Centered Primary Care Program, The Commonwealth Fund, New York, NY (Moderator)


One of the cornerstones of the medical home model is the notion of a care team that works closely together to ensure that patients have a continuous, healing relationship with all of the health care providers who might be responsible for their care. This is often described in terms of a primary care physician working with a Nurse Practitioner and/or nurse case managers to coordinate care with and for the patient, both inside the medical home and outside with any specialist referrals that are needed.

But there are very important and growing roles for a variety of non-clinical members of the medical home team, especially for patients with chronic conditions. These are the team members who may manage and track the patient registry, provide regular contact and encouragement in patient self-management, and help ensure access to community resources. This audioconference will highlight these new roles in a variety of different settings - a health care system, a citywide coalition effort, and a community health center or small practice.

The Audioconference agenda is set forth in Eastern Daylight Time below:
1:00 pm Welcome, Introductions, and Overview
Melinda Abrams, MS (Moderator)
1:10 pm Health Access Workers in Support of a Health System Medical Home Model
Sherry Gray
1:30 pm Social Workers and Community Health Workers in a Citywide Campaign to Address High Utilizers
Jeffrey Brenner, MD
1:50 pm Medical Assistants as Registry Managers and Health Coaches in Community Health Centers and Small Practices
Paul Kaye, MD
2:10 pm Panel Questions and Answers
Melinda Abrams (Moderator)
2:30 pm Audioconference Adjournment



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Medical Home Summit Training Program, which includes preconference readings, the conference video with synchronized PowerPoint presentations and the post conference online exam. This content is perfect for corporate compliance training programs and can be purchased at deep group discounts. Click here for more information.

PCPCC Annual Summit
Sponsored by Patient Centered Primary Care Collaborative
Thursday October 22, 2009
Washington Convention Center
Washington, DC

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